TRENDEST RETURN AND EXCHANGE POLICY

At Trendest, customer satisfaction is our top priority. We understand that sometimes things don't go as planned, and that's why we offer a clear and hassle-free return and exchange process for your peace of mind. Please read through our policy below to understand how we handle returns, exchanges, and refunds.

Eligibility for Returns and Exchanges:

You can request a return or exchange within 4 days of receiving your order. We are happy to accommodate returns or exchanges in the following cases:

  • Damaged or Defective Items: If the item was found to be damaged, defective, or faulty when delivered.
  • Incorrect Orders: If the item you received does not match the specifications of what you ordered, such as size, color, or product type.
  • Unworn and Unused Items: The product must be returned in its original condition, unworn, and unused, with all packaging, labels, and protective stickers still attached.

By maintaining these standards, we ensure that every returned or exchanged product can be reused, maintaining the quality and trust our customers expect from Trendest.

How to Initiate a Return or Exchange:

If your product qualifies for a return or exchange based on the above criteria, please contact us within 4 days of delivery via:

  • Email: Send us an email at trendestattire@gmail.com with your order number and details of the issue.
  • Phone: Call us at +92 355 8289053, and our support team will assist you with the next steps.

To streamline the process, we may ask you to provide photographic evidence of the defect or issue. This helps us verify the claim quickly and ensures a faster resolution.

Process for Exchanges:

  • Damaged/Defective Items: If you received a damaged or defective item, we will promptly arrange for a replacement, which will be shipped at no additional cost to you.
  • Size or Fit Issues: In case you ordered the wrong size or are dissatisfied with the fit, you can send the item back to us. We will exchange it for the correct size, provided the item is returned in unused condition.

Please note, customers are responsible for the cost of shipping items back to us for exchanges. When we ship your replacement, a return shipping fee of Rs.400 will apply to cover the cost of delivery.

Refund Policy:

In rare cases where we are unable to offer a replacement or exchange, a refund will be issued. Refunds will only be offered in situations where a replacement is not possible due to inventory limitations or other unavoidable circumstances. Please keep in mind:

  • Shipping and handling fees are non-refundable.
  • Refund processing can take between 7-10 working days after confirmation.

Exclusions' to the Return and Exchange Policy:

There are certain cases where returns and exchanges may not be accepted, including:

  • Late Requests: If you contact us beyond the 4-day return window.
  • Used or Damaged by Customer: Items that have been used, worn, or damaged after delivery, or products that have been altered in any way.
  • Special or Custom Products: Custom orders, including graphic or pop-art items, are final sale and are not eligible for return or exchange.

We aim to be fair and transparent with our policies, and we appreciate your understanding in these cases.

Processing Time for Returns and Exchanges:

Once we receive your return, we aim to process the exchange or refund within 5-7 working days. However, during busy sale periods, please allow up to 10-14 working days for your return or exchange to be completed.

Return Policy for Sale and Discounted Items:

Exchanges for products purchased during sales or on discount are only available if we made an error with your order. This includes receiving the wrong product or an incorrect size/color. Unfortunately, items purchased during sales are not eligible for regular returns unless there was a packing mistake.

For any further questions or if you need help with a return or exchange, feel free to reach out to us at trendestattire@gmail.com or give us a call at +92 355 8289053. We are always here to assist you!